BSB30215 Certificate III in Customer Engagement


This qualification reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.

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Core Units

  • BSBCUE301 Use multiple information systems
  • BSBCUE307 Work effectively in customer engagement
  • BSBCUE309 Develop product and service knowledge for customer engagement operation
  • BSBCUS301 Deliver and monitor a service to customers

Elective Units

  • BSBCUE203 Conduct customer engagement
  • BSBCUE204 Collect data
  • BSBCUE302 Deploy customer service field staff
  • BSBCUE303 Conduct a telemarketing campaign
  • BSBCUE304 Provide sales solutions to customers
  • BSBCMM301 Process customer complaints
  • BSBWOR203 Work effectively with others
  • BSBWOR301 Organise personal work priorities and development


12 Months
Please contact Admin Staff for more information at 1300 GO SITS (1300 467 487).

Mode of Delivery

Face to face


QLD: Logan Central


The full fee for this course is $1200

Certificate III in Customer Engagement, BSB30215, Certificate III, Customer Engagement, Customer Engagement course

Certificate III in Customer Engagement