BSB30215 Certificate III in Customer Engagement

Student Eligibility Criteria

This Course is subsidised under the 2018-2019 Queensland VET Investment Plan administered by the Department of Employment, Small Business and Training’s (DESBT)

Eligibility Criteria


To be eligible to enrol in the Certificate 3 Guarantee, prospective students must:


  • be aged 15 years or older
  • be no longer at school (with the exception of school students in Years 10, 11 and 12 undertaking a VET in School (VETiS) program — see the VETiS fact sheet for more information)
  • permanently reside in Queensland
  • be an Australian citizen, Australian permanent resident (includes humanitarian entrant), temporary resident with the necessary visa and work permits on the pathway to permanent residency, or a New Zealand citizen
  • not hold, and not be enrolled in, a certificate III or higher-level qualification, not including qualifications completed at school and foundation skills training.

(In addition to the standard eligibility requirements, specific restrictions and/or exemptions may apply to participation in certain subsidised qualifications. Any additional eligibility requirements will be based on industry advice or requirements under the relevant national training package and will be detailed in the Queensland Training Subsidies List).

For more information please read the Student Fact Sheet

This qualification reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.
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Core Units

  • BSBCUE301 Use multiple information systems
  • BSBCUE307 Work effectively in customer engagement
  • BSBCUE309 Develop product and service knowledge for customer engagement operation
  • BSBCUS301 Deliver and monitor a service to customers

Elective Units

  • BSBCCO203 Conduct customer contact
  • BSBCCO204 Collect data
  • BSBCCO302 Deploy customer service field staff
  • BSBCCO303 Conduct a telemarketing campaign
  • BSBCCO304 Provide sales solutions to customers
  • BSBCMM301 Process customer complaints
  • BSBWOR203 Work effectively with others
  • BSBWOR301 Organise personal work priorities and development
Please contact Admin Staff for more information at 1300 GO SITS (1300 467 487).
The full fee for this course is


BSB30215 Certificate III in Customer Engagement $ 4.00 PER UNIT

$ 48.00 TOTAL

$ 2.00 PER UNIT

$ 24.00 TOTAL

Certificate III in Customer Engagement, BSB30215, Certificate III, Customer Engagement, Customer Engagement course

Certificate III in Customer Engagement