CPP30411 Certificate III in Security Operations


This course is designed for those in the Security sector who are looking to undertake more senior Security Guard functions and supervise others. The course covers legislative requirements in relation to the Security Industry, Customer Service, Teamwork, Communication and Negotiation Skills, Risk Management, Reporting Security Incidents and Incident Management, Workplace Health and Safety, Emergency Procedures and Evacuation of Premises. In gaining this qualification, you can develop  the skills and knowledge required to become:

  • Security Officer (unarmed)
  • Security Officer (Crowd Controller)

Upon successful completion of this course, you will be awarded qualification
CPP30411 Certificate III in Security Operations.

To be eligible for a licence, you must:

  • be 18 years or older
  • not pose a risk to public safety
  • You are not eligible for a licence if you have been convicted of a disqualifying offence in the past 10 years, where a conviction was recorded.
  • You must also tell Office of Fair Trading if you have been found guilty of a disqualifying offence in the past 5 years, where a conviction was not recorded (this is known as an ‘unrecorded finding of guilt’). The department may ask you for further information so they can assess if you are a suitable person to hold a licence.
  • complete an additional unit CPPSEC2014A Operate basic security equipment (SITS will charge an additional fee of $20 for this unit of competency).

For detailed information on Security Licence QLD – please check with Office Fair Trading

Application for a security provider licence

Student Eligibility Criteria

This Course is subsidised under the 2019-2020 Queensland VET Investment Plan administered by the Department of Employment, Small Business and Training’s (DESBT)

Eligibility Criteria

To be eligible to enrol in the Certificate 3 Guarantee, prospective students must:

  • be aged 15 years or older
  • be no longer at school (with the exception of school students in Years 10, 11 and 12 undertaking a VET in School (VETiS) program — see the VETiS fact sheet for more information)
  • permanently reside in Queensland
  • be an Australian citizen, Australian permanent resident (includes humanitarian entrant), temporary resident with the necessary visa and work permits on the pathway to permanent residency, or a New Zealand citizen
  • not hold, and not be enrolled in, a certificate III or higher-level qualification, not including qualifications completed at school and foundation skills training.

(In addition to the standard eligibility requirements, specific restrictions and/or exemptions may apply to participation in certain subsidised qualifications. Any additional eligibility requirements will be based on industry advice or requirements under the relevant national training package and will be detailed in the Queensland Training Subsidies List).

For more information please read the Student Fact Sheet

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Core Units

  • BSBFLM303C Contribute to effective workplace relationships
  • BSBWOR301A Organise personal work priorities and development
  • CPPSEC3001A Maintain workplace safety in the security industry
  • CPPSEC3002A Manage conflict through negotiation
  • CPPSEC3003A Determine response to security risk situation
  • CPPSEC3005A Prepare and present security documentation and reports
  • CPPSEC3006A Coordinate a quality security service to clients
  • CPPSEC3007A Maintain security of environment

Elective Units

  • CPPSEC3012A Store and protect information
  • CPPSEC3013A Control persons using empty hand techniques
  • CPPSEC2012A Monitor and control individual and crowd behaviour
  • CPPSEC2011A Control access to and exit from premises
  • HLTFA311A Apply first aid
  • CPPSEC2015A Patrol premises
  • CPPSEC2014A Operate basic security equipment (CPP20212 Certificate II in Security Operations one unit of competency only)


12 Months
Please contact Admin Staff for more information at 1300 GO SITS (1300 467 487).

Mode of Delivery

Face to face


QLD: Logan Central; Salisbury; Southport

Co-Contribution Fee


$28.00 TOTAL

$1.00 PER UNIT

$14.00 TOTAL

Co-contribution Fee represents the total non-government subsidised portion of essential training costs for the participant to undertake the qualification. This fee includes enrolment charges, tuition, services, materials fees and all other costs associated with delivering the training and assessment services and awarding the qualification to the participant.

Queensland Funding and Fee For Service is Available.

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Certificate III in Security Operations

Certificate 3 Guarantee