Are you a big people person? Do you have a warm and welcoming personality?
Enrol in our BSB30215 Certificate III in Customer Engagement and become one step closer to a career in customer relations. This course will equip you with the essential skills and knowledge to work in the customer service field such as receiving and responding to customer queries, appropriately dealing with customer complaints, working with a variety of communication channels, adhering to key performance indicators, providing technical advice, and working effectively within a team environment.
Please contact Admin Staff for more information at 1300 GO SITS (1300 467 487).
Please contact Admin Staff for more information at 1300 GO SITS (1300 467 487).
| Unit Code | Unit Name |
|---|
| BSBCUE301 | Use multiple information systems |
| BSBCUE307 | Work effectively in customer engagement |
| BSBCUE309 | Develop product and service knowledge for customer engagement operation |
| BSBCUS301 | Deliver and monitor a service to customers |
| BSBCUE203 | Conduct customer engagement |
| BSBCUE204 | Collect data |
| BSBCUE302 | Deploy customer service field staff |
| BSBCUE303 | Conduct a telemarketing campaign |
| BSBCUE304 | Provide sales solutions to customers |
| BSBCMM301 | Process customer complaints |
| BSBWOR203 | Work effectively with others |
| BSBWOR301 | Organise personal work priorities and development |
You don't have to struggle alone, you've got our assistance and help.
