1300 467 487
Team Step into Training Services will contact you within 24 working hours to understand your requirements.
mode of Delivery
Face to face
QLD: Logan Central; NSW: Parramatta
Home > Domestic Course > BSB30215 Certificate III in Customer Engagement
Are you a big people person? Do you have a
warm and welcoming personality?
Enrol in our BSB30215 Certificate III in
Customer Engagement and become one step closer to a career in customer
relations. This course will equip you with the essential skills and knowledge
to work in the customer service field such as receiving and responding to
customer queries, appropriately dealing with customer complaints, working with a
variety of communication channels, adhering to key performance indicators,
providing technical advice, and working effectively within a team environment.
Please contact Admin Staff for more information at 1300 GO SITS (1300 467 487).
Total number of units=12
Use multiple information systems
Work effectively in customer engagement
Develop product and service knowledge for customer engagement operation
Deliver and monitor a service to customers
Conduct customer engagement
Deploy customer service field staff
Conduct a telemarketing campaign
Provide sales solutions to customers
Process customer complaints
Work effectively with others
Organise personal work priorities and development
I AM INTERESTED IN
BSB30215 Certificate III in Customer Engagement